Last Updated: 18 July 2026
Welcome to Lumiscape. This Privacy Policy explains how LUMISCAPE LLC ("Lumiscape," "we," "us," or "our") collects, uses, stores, and discloses personal information when you play our games or use our related products, services, content, customer support, and other services that link to this Privacy Policy (collectively, the "Services").
LUMISCAPE LLC is responsible for the processing of personal information described in this Privacy Policy. If you have questions or wish to exercise your privacy rights, please contact us at sa@heijing.space.
By using the Services, you acknowledge the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Services. We may update this Privacy Policy from time to time as described in Section 11.
INFORMATION WE COLLECT AND PROCESS
1.1 Age confirmation
Before we collect other personal information or allow a user to create an account, we ask the user to confirm whether they are at least 13 years old. The age response is used to determine eligibility to use the Services. Users who indicate that they are under 13 are not permitted to create an account or use the Services, and we do not proceed with third-party sign-in or collect their third-party account information.
1.2 Account and third-party sign-in information
Lumiscape supports sign-in through Apple, Google, and Facebook. When you choose one of these sign-in methods, we may receive information made available by the provider and permitted by your provider settings, including:
a provider-specific user identifier;
an authentication credential or token;
an email address, including an Apple private relay email address where applicable;
a display name; and
a profile photo, where the provider makes one available.
We use this information to authenticate you, create or link your Lumiscape account, protect account security, and, where applicable, help you set up your in-game profile. Facebook information is used only for sign-in, authentication, and account linking. We do not receive or store the password for your Apple, Google, or Facebook account, and Lumiscape does not offer a separate password-based login method.
We also create and process account information such as your Lumiscape user ID, in-game user name, account status, account creation date, login records, and linked sign-in provider.
1.3 Profile information and user content
We collect information that you choose to add to your profile or submit through the Services, such as your nickname, gender, city or region, profile photo, signature, self-introduction, uploaded images, and other content you create or upload.
1.4 Social, communication, and moderation information
We collect information relating to your use of social and communication features, including friend relationships, likes, team invitations, chat messages, messages sent to other users, reports, report evidence, moderation actions, and other interactions made available through the Services.
Please do not include sensitive personal information in free-form messages or uploaded content unless it is necessary for your request.
1.5 Purchase and transaction information
Purchases on iOS are processed by Apple through App Store In-App Purchase. Purchases on Android are processed by Google through Google Play Billing. Apple and Google process your payment method information. Lumiscape does not receive or store your complete payment card or bank account details.
We receive and process transaction information needed to verify, fulfil, restore, support, and prevent fraud in connection with purchases. This may include the product identifier, purchased item, transaction date, price, currency, transaction status, payment platform, order or transaction identifier, Apple signed transaction information or receipt, and Google Play purchase token or order information.
1.6 Device, gameplay, notification, and diagnostic information
When you use the Services, we may automatically collect:
device and application information, such as device type, operating system and version, application version, system language, country or region, network and carrier information, IP address, device or application identifiers, Firebase app instance identifiers, and advertising identifiers where available and permitted;
gameplay and activity information, such as game progress, inventory, achievements, game events, session dates and times, feature interactions, matchmaking and multiplayer activity, and notifications shown or opened;
push notification tokens and notification preferences; and
performance, security, error, crash, and diagnostic logs.
An IP address may indicate an approximate geographic area but is not used by us to determine your precise location.
We use Firebase Analytics to understand how the Services are used. Firebase Analytics may automatically collect application events, app instance identifiers, device and application information, approximate location derived from an IP address, and advertising identifiers where available and permitted by the device and applicable law.
1.7 Customer support and other information you provide
When you contact us, we collect the information contained in your request and any information reasonably necessary to respond, verify account ownership, recover an account, investigate a problem, or provide support. This may include your email address, account identifier, device information, purchase information, screenshots, diagnostic information, and communications with our support team.
HOW WE COLLECT INFORMATION
We collect information:
directly from you when you confirm your age eligibility, create or configure an account, update your profile, communicate with other users, upload content, make a report, make a purchase, or contact support;
automatically from your device and your use of the Services;
from Apple, Google, or Facebook when you choose to sign in through that provider;
from Apple App Store or Google Play when you make a purchase; and
from service providers that support authentication, analytics, hosting, security, push notifications, communications, and operation of the Services.
We do not purchase personal information from data brokers.
HOW WE USE INFORMATION
We use personal information to:
confirm eligibility to use the Services;
authenticate users and create, link, secure, and manage accounts;
provide, operate, maintain, and improve the Services;
save game progress and provide gameplay, multiplayer, social, messaging, and user-content features;
personalize in-game profiles and remember user settings;
process, verify, fulfil, restore, and support purchases;
deliver service-related messages and push notifications;
provide customer support and respond to requests and feedback;
moderate content, enforce our terms, protect users, and investigate reports;
prevent, identify, and investigate fraud, abuse, cheating, cyberattacks, unauthorized access, and other harmful or unlawful activity;
analyze usage, performance, reliability, and feature effectiveness, and develop or improve products and services;
create aggregated, de-identified, or anonymized information that does not reasonably identify an individual; and
comply with applicable law, lawful requests, legal process, and our legal obligations, and establish, exercise, or defend legal claims.
We do not use personal information to send promotional marketing emails. We do not use personal information for targeted advertising or cross-context behavioral advertising.
HOW WE DISCLOSE INFORMATION
We may disclose personal information to the following recipients for the purposes described in this Privacy Policy:
4.1 Sign-in and authentication providers
Apple, for Sign in with Apple;
Google and Firebase Authentication, for Google sign-in and authentication; and
Meta Platforms, Inc., for Facebook Login. Facebook Login is used only for sign-in, authentication, and account linking, not for advertising by Lumiscape.
Your use of a third-party sign-in service is also subject to that provider's privacy policy and your settings with that provider.
4.2 Analytics provider
We use Google Firebase Analytics to measure use of the Services, understand application events and performance, diagnose problems, and improve the Services.
4.3 Payment platforms
Apple processes purchases made through App Store In-App Purchase, and Google processes purchases made through Google Play Billing. We disclose transaction identifiers, receipts, purchase tokens, product information, and other information needed to verify and fulfil purchases.
4.4 Operational service providers
We may disclose information to vendors that provide cloud hosting, data storage, content delivery, security, fraud prevention, customer support, push notifications, communications, and other services on our behalf. These providers may process information only as needed to provide their services to us and subject to applicable contractual and legal obligations.
4.5 Affiliates and professional advisers
We may disclose information to our corporate affiliates and to professional advisers such as lawyers, auditors, accountants, banks, and insurers where reasonably necessary for the services they provide to us.
4.6 Legal, safety, and compliance disclosures
We may disclose information to law enforcement, courts, regulators, government authorities, or other parties where we believe in good faith that disclosure is necessary or appropriate to comply with law, respond to lawful process, protect rights or safety, investigate fraud or abuse, or enforce agreements.
4.7 Business transfers
If Lumiscape is involved in a merger, financing, acquisition, reorganization, bankruptcy, sale of assets, or similar transaction, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.
We do not sell personal information for money or other valuable consideration. We do not share personal information for cross-context behavioral advertising or process personal information for targeted advertising. The overseas version of the Services does not use ByteDance or Ocean Engine tracking SDKs.
DATA RETENTION
Unless you request account deletion or applicable law requires otherwise, we retain the following information for the lifetime of your account without a fixed expiration date: profile information, chat messages, uploaded images and other user content, push notification tokens, gameplay progress and activity, reports and moderation records, purchase receipts and verification credentials, and diagnostic logs.
We retain this information to provide continuous access to your account and game history, preserve social and communication features, restore purchases, investigate reports, maintain security, prevent fraud, resolve disputes, diagnose technical problems, and comply with legal obligations.
When your account is deleted, we delete or anonymize personal information associated with the account, including your profile photo, uploaded images, and other user content, except where retention is reasonably necessary to comply with law, maintain financial or transaction records, prevent fraud or abuse, resolve disputes, enforce agreements, or establish, exercise, or defend legal claims. Information retained for these purposes is limited to what is necessary and is no longer used for ordinary operation of your account.
De-identified or aggregated information that can no longer reasonably identify you may be retained indefinitely. Information stored in backups may remain until those backups are overwritten or deleted through our ordinary backup cycle.
YOUR PRIVACY RIGHTS AND CHOICES
Depending on where you live, you may have the right to:
request confirmation of whether we process your personal information;
access or obtain a copy of your personal information;
correct inaccurate personal information;
request deletion of your personal information;
request restriction of or object to certain processing;
receive certain information in a portable format;
withdraw consent where processing is based on consent, without affecting processing that occurred before withdrawal;
appeal our refusal of a privacy request where applicable; and
lodge a complaint with an applicable data protection or privacy authority.
You may update certain profile information and notification preferences within the Services. You can disable push notifications through your device settings.
To exercise a privacy right, use the Support function in the game or contact us at sa@heijing.space. We may request information reasonably necessary to verify your identity and protect your account. We may deny or limit a request where permitted by applicable law and will explain the reason where required.
ACCOUNT AND DATA DELETION
You may request deletion of your Lumiscape account and associated personal information through the account management settings in the game or by contacting sa@heijing.space. This email method is available even if you no longer have the game installed or cannot access your account.
After an in-game account deletion request is submitted, the account enters a 60-day cooling-off period. Logging in to or using the account during this period will be treated as withdrawal of the deletion request. If the request is not withdrawn, deletion will be completed after the cooling-off period, subject to information we must or are permitted to retain as described in Section 5.
Deletion of your Lumiscape account does not delete your Apple, Google, or Facebook account. Purchases already completed through Apple or Google remain subject to the applicable platform's terms, refund rules, and transaction-record requirements.
AGE REQUIREMENT
The Services are intended only for users who are 13 years of age or older. Children under 13 may not create an account, access, or use the Services. We do not offer a parental-consent process that allows a child under 13 to use the Services.
We ask users to confirm that they are at least 13 before collecting other personal information or allowing account creation. If we learn that a child under 13 has provided personal information to us, we will take reasonable steps to suspend or delete the account and delete the associated personal information as promptly as reasonably possible, except where retention is required by law.
If you believe that a child under 13 has provided us with personal information, please contact us at sa@heijing.space.
Where applicable law imposes a higher minimum age for a user to consent independently to particular processing, we will obtain any consent required by that law or will not carry out that processing for the user.
SECURITY
We use administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure. However, no internet transmission, system, or storage method is completely secure, and we cannot guarantee absolute security.
You are responsible for maintaining the security of your device and third-party sign-in accounts and for notifying us if you suspect unauthorized access to your Lumiscape account.
INTERNATIONAL DATA TRANSFERS
Lumiscape and the service providers described in this Privacy Policy may process information in countries or regions other than the place where you live. Those locations may have data protection laws that differ from those in your jurisdiction. Where required by applicable law, we use recognized legal mechanisms and safeguards for international transfers of personal information.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy to reflect changes to the Services, our data practices, or applicable law. We will post the updated Privacy Policy, revise the "Last Updated" date, and provide additional notice through the Services where required. If applicable law requires consent to a material change, we will request consent before applying the change.
CONTACT US
LUMISCAPE LLC
Email: sa@heijing.space
Please include enough information for us to understand and respond to your request. Do not send passwords or complete payment card information.
U.S. STATE PRIVACY RIGHTS NOTICE
This section applies to residents of U.S. states with privacy laws applicable to LUMISCAPE LLC (collectively, "State Privacy Laws"). Terms such as "personal information," "personal data," "sensitive personal information," "sale," "sharing," and "targeted advertising" have the meanings assigned by the applicable State Privacy Law.
13.1 Categories of personal information
During the preceding 12 months, we may have collected the following categories of personal information, as described more fully in Section 1:
identifiers and account information, such as Lumiscape user ID, third-party provider identifier, email address, IP address, authentication information, and device or application identifiers;
customer records and profile information, such as nickname, profile photo, city or region, signature, and self-introduction;
commercial information, such as products purchased, transaction history, purchase receipts, signed transaction information, and purchase tokens;
internet, device, and electronic activity information, such as gameplay, interactions, sessions, application events, notification activity, device information, and diagnostic logs;
approximate location inferred from an IP address;
audio, visual, or similar information contained in profile photos, uploaded images, report evidence, or other content submitted by users;
communications and other user content, such as chat messages, reports, and support communications; and
inferences drawn from activity information for the limited purposes of understanding use of and improving the Services.
We collect these categories from the sources described in Section 2, use them for the purposes described in Section 3, and disclose them to the categories of recipients described in Section 4. Our retention practices are described in Section 5.
13.2 Sale, sharing, and targeted advertising
We do not sell personal information for money or other valuable consideration. We do not share personal information for cross-context behavioral advertising, and we do not process personal information for targeted advertising as those terms are defined under State Privacy Laws. We therefore do not offer an opt-out mechanism for activities we do not conduct.
We do not have actual knowledge that we sell or share the personal information of consumers under 16. Users under 13 are not permitted to use the Services.
13.3 Sensitive personal information
Free-form messages, reports, or uploaded content may contain information that a user chooses to provide and that may be treated as sensitive under applicable law. We do not use or disclose sensitive personal information for the purpose of inferring characteristics about a consumer or for purposes other than providing, securing, supporting, and improving the Services, complying with law, and protecting rights and safety.
13.4 Rights of U.S. residents
Subject to the applicable State Privacy Law and its exceptions, you may have the right to:
know or confirm whether we process your personal information;
request the categories or specific pieces of personal information we have collected about you;
obtain information about sources, purposes, and categories of recipients;
access or obtain a portable copy of personal information;
correct inaccurate personal information;
delete personal information;
appeal the denial of a request; and
exercise your rights without unlawful discrimination.
We do not offer financial incentives or different prices based on the exercise of privacy rights. Residents of states that provide such a right may also request a list of specific third parties to which we disclosed personal information.
13.5 Submitting and verifying requests
You may submit a request through the Support function in the game or by emailing sa@heijing.space. Please describe your request and provide the game name, user name or user ID, email address associated with the request, and any other information reasonably necessary for us to locate the relevant account and verify your identity.
We may verify a request by asking you to sign in, confirm access to an associated email address or account, provide identifiers that can be matched to our records, or provide other information permitted by law. We will use verification information only to verify and process the request.
Where permitted by applicable law, an authorized agent may submit a request on your behalf. We may require proof of the agent's authority and may ask you to verify your identity or confirm that you authorized the request.
If we deny a request and the applicable State Privacy Law provides a right to appeal, you may appeal by replying to our decision or emailing sa@heijing.space with the subject "Privacy Appeal."